Terms & Conditions

Please read these Terms and Conditions carefully prior to use of this website. Your use of this website indicates acceptance of these Terms and Conditions.

This agreement is governed by English law and the English courts or by the law and the courts governing where your property is if this is outside England or Wales.

"Bathing Bliss Ltd" represents Bathing Bliss Bathrooms and Surfacestyle.

Bathing Bliss Bathrooms is a reputable company, with the main aim of supplying you the customer, with premium quality products at competitive prices in a manner of service which you would expect from any self respecting establishment. We take our responsibility as an online retailer very seriously and we will never at any time knowingly supply sub standard or inferior products. The products we advertise have been carefully selected from a number of high quality manufacturers who we have developed excellent working relationships with over many years.

However, on occasion's certain circumstances arise regarding either the quality of the product or service received. In the event of such a situation we have compiled a list of terms and conditions in order to provide you with our working guidelines and responsibilities to you as a customer.

Your rights to cancel

You have the right to cancel your order at any point up to 7 working days after receiving goods. You will receive a full refund within 30 days once we have received your cancellation instructions in writing. Unfortunately, notification by telephone is not sufficient.

Except in the case of faulty or misdescribed goods, if you exercise your right to cancel your order after the goods have been delivered to you, you will be responsible for returning the goods to Bathing Bliss Bathrooms at your own cost and in the original and unmarked packaging. The goods must be returned in the same condition as supplied and you must take reasonable care of the goods until they are returned. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Please note the return of none faulty goods will incur a 25% restocking fee. In the case of faulty or misdescribed goods we shall, after receiving notification either collect the goods from you or ask you to return the goods yourself and refund you the reasonable postage costs.

However, for products which are custom manufactured (e.g. made-to-measure glass shower enclosures). These items cannot be cancelled once work has begun and you may be liable for the full cost of the product once your order has been placed, except in the case of faulty or misdescribed goods.

Payment
For most products payment is required in full at time of order. These are generally "off the shelf" products which are simply held in stock waiting for despatch to prospective customers. Exceptions include products whereby you require a template/installation service or products which have a lengthy turnaround due to their bespoke nature, i.e. Glass or Corian vanity worktops. For these products a deposit is required at time of order with the final amount due on the day of despatch.

Payment can be accepted via a variety of methods. Visa, MasterCard and Maestro are all accepted methods. Cheque is also acceptable but no goods would be despatched until the cheque has fully cleared within our account systems.

Any purchase which is based on a deposit, a final payment structure is also applicable to these terms. The initial deposit needs to be in cleared funds prior to template/drawings being issued. On the day of despatch the final payment needs to be in cleared funds. Please note that the card details you supply us with for the deposit will be the same card which we take final payment from automatically on the day of despatch unless otherwise notified. If the final payment method is to differ, we must be informed at least 48 hours prior to despatch. A cheque is not acceptable as final payment unless it is in the form of a banker's draught or other such method whereby funds are cleared.

Delivery

Once you have placed your order we will plan and confirm the delivery schedule by telephone or email. This may differ depending on which product you have purchased and stock availability.

PLEASE NOTE: All fragile items carry a delivery charge. Please check below the delivery charge for these items. If your postcode is not listed, please contact Bathing Bliss Bathrooms on 0845 838 7571.

If your order is placed outside of our normal opening hours such as weekends or bank holidays, the estimated delivery time should be measured from the next working day.

All deliveries are undertaken Monday - Friday, excluding public holidays.

ESTIMATED DELIVERY TIMESCALES

STANDARD DELIVERY 5 - 10 Working Days

FRAGILE DELIVERY 7 - 14 Working Days

BESPOKE DELIVERY To be confirmed on receipt of order

Our estimated delivery timescales are guidelines only and may take up to 28 working days from receipt of order, if goods are out of stock. Please do not book plumbers/tradesman based on these guidelines. We cannot be held liable for any plumber or tradesman costs you may incur if goods arrive late or damaged.

We will endeavour to meet all timeframes agreed with you the customer. However, should the unlikely event occur whereby we exceed the given parameters we will contact you and agree an alternate date.

The price of delivery will depend on the product ordered and will be made clear to you prior to you accepting the purchase. All deliveries except those with a template/installation procedure will be kerb side service and will require help upon receipt to offload.

Please understand that the timeframes we supply you with for our products (bespoke particularly) are guidelines. We will endeavour to meet all timeframes agreed with you the customer. Should the unlikely event occur whereby we exceed the given parameters or in the case of unforeseen circumstances, beyond the reasonable control of Bathing Bliss Bathrooms, we will contact you and agree an alternate date. Please remember that distribution can only operate within the laws of the country and stoppages and accidents on our motorways may hold up your delivery making the situation completely outside any persons control and consequently any person's responsibility.

When you receive the product you must be available to check the product and make sure it is both acceptable and the product you ordered. If upon receipt of the product it is damaged please immediately inform both the delivery driver and our office staff and write on the delivery receipt that the product is damaged. Any information regarding the damage would also be very helpful.

We can not stress the importance of being available on the day of delivery and checking the products when you receive them. If you leave the responsibility to somebody else to receive them you need to stress the importance of making absolutely sure that what you have ordered is what you receive in perfect condition and that they don't sign the delivery acceptance without being sure of this.

If the product/s is either incorrect or damaged we will replace/collect the specific products in as speedy a timeframe as possible. We certainly don't want to hold you up or cause needless added pressure and will do all within our abilities to keep the situation under control.

Returns/unsatisfactory goods

It is certainly not our desire to cause any undue stress for you regarding the products we supply. However, if a product has been damaged in transit or prior to delivery, please make sure that you follow the receipt guidelines laid out in the delivery section. You must check at time of delivery of such breakages and inform the delivery driver. Please do not sign the delivery docket acceptable without making absolutely sure that the product received is acceptable. If the goods are damaged please inform us immediately by writing or calling 0845 838 7571 and we will arrange for a collection and replacement or refund depending upon the nature of the situation.

Please remember that a considerable amount of our products are natural and thus are open to the possibility of natural defects such as colour deviations and natural fissures.

Upon receipt of the products and taking into consideration our terms and guidelines, should you still not accept the product you've received and feel that you have definite rights for a replacement/refund, please place in writing exactly what your issues are and we will reply within 5 working days receipt of the letter. We do want you to be happy with the product you have purchased from Bathing Bliss and would like to keep your shopping experience free from stress, but we do understand that sometimes this may be unavoidable. We would like you to understand that in such situations we never ignore customers' complaints and always act upon them as soon as is humanly possible. We hope you understand and accept our terms. Should you require further details please don't hesitate contacting us on 0845 838 7571.

Copyright and Trademarks
Bathing Bliss Ltd allows you 'the user' to view and download information from this website purely for your own personal, informational and non-commercial use.

Under no circumstance must 'the user' modify materials or information obtained from this website in any way, or reproduce or publicly display or distribute them for any commercial purpose except as expressly permitted by Bathing Bliss Ltd.

All the contents of this website is the copyright of Bathing Bliss Ltd and any unauthorised use of items obtained from this website may breach copyright, trademark and other laws.

If you have any further questions or queries regarding the above Terms and Conditions please contact us on 0845 838 7571 and we shall gladly clarify any queries you may have.

Thank you!